Privacy Policy

Effective Date: March 25, 2026

We at Aware AI Technologies Private Limited (together with our affiliates hereinafter referred to as "TheAware.AI", "company", "we", "our" or "us") values the trust of licensed mental health professionals (hereinafter referred to as "you") and is committed to protect it in all respects. The company is aware that it will be dealing with personal and/or sensitive personal information. This privacy policy ("Privacy Policy") sets out how the company collects, uses, retains, discloses, shares, and safeguards your information/data. When you register yourself to access the aggregating services ("Services") associated with mobile application and website designed for our product Mirror Connect (also known as "Mirror"), hosted at https://mirrorconnect.app ("Website"), you confirm that you understand, agree and consent to be bound by the terms and conditions of this Privacy Policy.

This Privacy Policy is only applicable to the licensed mental health professionals, including therapists, counsellors, and coaches, who can create an account on our Website to provide therapeutic services to clients.

Personal Information

We collect information relating to you that identifies you and the following information forms part of personal information ("Personal Information"):

Account Information

When you create an account with us, we will collect information associated with your account, including email address, official identification document, and professional credentials, including, license number along with document verifying your license ("Account Information").

Payment Information

The platform integrates a secure billing and payment system that enables you to seamlessly receive payments from clients. You can securely store your payment details on the Website ("Payment Details"), which will be encrypted and tokenized for enhanced security measures. Payment processing will be handled by a trusted third-party payment gateway that adheres to industry-standard security protocols and regulations. The Website's secure payment interface will allow you to access and manage various billing-related information and settings, including viewing any applicable registration or platform fees, reviewing invoices raised, checking your billing history, and updating your Payment Details, whenever required.

Other Information

We collect other information that you may provide to us, such as when you choose to post messages on our message boards, blogs or other message areas or leave feedback; when you participate in our events or surveys or provide us with information to establish your identity and when you send us personal correspondence, such as emails or letters, or third parties send us correspondence about your activities or postings on the Website (collectively referred to as "Other Information").

Personal Information includes sensitive personal data and shall be securely stored on the servers of the company, ensuring privacy and confidentiality. Personal Information is used to interact for authentication and is never sold to a third party.

Website Data

The following information includes data that you create and interact within the Website ("Website Data"), but which does not form part of Personal Information:

Client Communications

The Website portal allows you to securely communicate with your clients through text, chat, audio, or video sessions ("Client Communications"). These Client Communications can be divided into two parts:

During-session data: With respect to the data transmitted during the session, for example, video calls and chats while on call, the company does not record or store them.
In-between-session data: With respect to the data transmitted when not in session, for example, chats and texts outside the session or between two sessions, the company stores them in its server. These in-between-session types of Client Communications are encrypted and stored securely, maintaining the confidentiality of the therapeutic relationship.

Appointment Management

You can schedule appointments with your clients through the Website portal's integrated calendar system. You can provide your available time slots and clients can book those available time slots ("Appointments"). Appointments are stored on the servers of the company, for sending reminders to both the parties.

Session Notes

After each session with a client, you can create detailed session notes within the Website portal. These notes can include observations, treatment plans, and recommendations. Only you can review journal entries shared by your clients, providing you with valuable context and insights into the client's thoughts, emotions, and experiences. The Website portal also offers tools for you to track your clients' progress over time, including monitoring changes in journaling patterns, mood, or overall well-being.

Appointments with your clients, in-between-session Client Communications and your Session Notes are securely stored in encrypted form in our servers and accessible only to you and your respective clients. No during-session Client Communications are ever recorded or stored on our servers. No data is sold to third parties.

Technical Information

When you visit, use, or interact with the Services, we receive the following information about your visit, use, or interactions ("Technical Information"):

Log Data

Includes device identifiers, name, and type, operating system, browser type and version, and internet protocol (IP) address. We collect this information automatically when your device interacts with our Services.

Usage Data

We may automatically collect information about your use of the Services, such as the types of content that you view or engage with, the features you use and the actions you take, as well as your geographic location (time zone, country), the dates and times of access. This information helps us understand popular features, optimize content, and improve the overall user experience.

Cookies

We use data collection devices such as 'cookies' on certain pages of the Website to help analyse our web page flow, measure promotional effectiveness, understand your preferences, and promote trust and safety. 'Cookies' are small files placed on your hard drive that assist us in providing our Services. We may offer certain features that may be only available using a 'cookie.' We also use cookies to allow you to enter your password less frequently during a session. Cookies can also help us provide information that is targeted to your interests.

Most cookies are 'session cookies,' meaning that they are automatically deleted from your hard drive at the end of a session. You may choose to disable or reject the cookies altogether, although in that case you may not be able to use certain features on the Website and you may be required to re-enter your password more frequently during a session. Additionally, you may encounter 'cookies', or other similar devices on certain pages of the Website that are placed by third parties. We do not control the use of cookies by third parties.

The Technical Information is used to monitor and maintain performance, enhance security, debug issues that may arise, and improve the overall quality and functionality of the Services. Analyzing this data helps us optimize your user experience and ensure our Services meet your needs.

Use of Personal Information

We may use Personal Information for the following purposes:

To provide, administer, maintain and/or analyze the Services.
To improve our Services and conduct research.
To communicate with you; including to send you information with regards to our Services and events.
To develop new programs and services.
To prevent fraud, criminal activity, or misuses of our Services, and to protect the security of our IT systems, architecture, and networks.
To provide customer support, troubleshoot problems, and respond to product and service requests made by you, as permitted by applicable law.
To comply with legal obligations and legal process and to protect our rights, privacy, safety, or property, and/or that of our affiliates, you, or other third parties.

Disclosure of Personal Information

Legal Requirements

We may disclose your Personal Information, only if required to do so, by law or in the good faith belief that such action is necessary to comply with applicable laws, or any legal obligation, or governmental requests. We may also disclose your Personal Information to establish or exercise our legal rights; to defend against any legal claims/liabilities; or as otherwise required to protect safety, security and integrity of TheAware.AI, its affiliates, users, employees and the general public at large.

Affiliates

We may disclose Personal Information to our affiliates, meaning an entity that controls, is controlled by, or is under common control with TheAware.AI. Our affiliates may use the Personal Information we share in a manner consistent with this Privacy Policy.

While sharing your Personal Information with third parties, as described above, we will ensure that such third parties are subject to this Privacy Policy and/or follow practices at least as protective as those described under this Privacy Policy.

Your Rights

You have certain statutory rights in relation to your Personal Information. For example, you may have the right to:

Access your Personal Information and information relating to how it is processed.
Delete your Personal Information from our records.
Rectify or update your Personal Information.
Transfer your Personal Information to a third party (right to data portability).
Restrict how we process your Personal Information.
Withdraw your consent—where we rely on consent as the legal basis for processing at any time.
Object to how we process your Personal Information.
Lodge a complaint with your local data protection authority.

You can exercise these rights through your TheAware.AI account. If you are unable to exercise your rights through your account, please submit your request by sending an email to mirror@theaware.ai.

Links to Other Websites

The Service may contain links to other websites not operated or controlled by TheAware.AI, including social media services ("Third-Party Sites"). The information that you share with Third-Party Sites will be governed by the specific privacy policies and terms of service of the Third-Party Sites and not by this Privacy Policy. TheAware.AI will not be responsible for the privacy practices or content of these Third-Party Sites. By providing these links we do not imply that we endorse or have reviewed these sites. Please contact the Third-Party Sites directly for information on their privacy practices and policies.

Security and Retention

We implement commercially reasonable technical, administrative, and organizational measures to protect Personal Information from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. However, no Internet or email transmission is ever fully secure or error free. In particular, email sent to or from us may not be secure. Therefore, you should take special care in deciding what information you send to us via the Service or email. In addition, we are not responsible for circumvention of any privacy settings or security measures contained on the Service, or Third-Party Sites.

We'll retain your Personal Information for only as long as we need in order to provide our Service to you, or for other legitimate business purposes such as resolving disputes, safety and security reasons, or complying with our legal obligations. How long we retain Personal Information will depend on a number of factors, such as the amount, nature, and sensitivity of the information, the potential risk of harm from unauthorized use or disclosure, our purpose for processing the information, and any legal requirements.

Unsubscribe

The company provides you with the opportunity to opt–out of receiving non-essential (promotional, marketing-related) communications from the company on behalf of our partners, and from the company in general, after setting up an account.

Consent

By using the Website and Services and/or by providing the Personal Information, you consent to the collection and use of the Personal Information disclosed on the Website in accordance with this Privacy Policy.

Grievance Redressal

If you have any grievances regarding our Website and Services or this Privacy Policy, please contact the Data Protection Officer of the Company:


Name	Harsh Patwari
E-mail	harshpat@theaware.ai

The Data Protection Officer shall: (i) acknowledge the grievances within twenty four hours and dispose of such grievances within a reasonable time period from the date of its receipt; (ii) receive and acknowledge any order, notice or direction issued by the appropriate government, any competent authority or a court of competent jurisdiction.

With respect to grievances in relation to any content which is prima facie in the nature of any material which exposes the private area of such individual, shows such individual in full or partial nudity or shows or depicts such individual in any sexual act or conduct, or is in the nature of impersonation in an electronic form, including artificially morphed images of such individual, Data Protection Officer shall take all reasonable and practicable measures to remove or disable access to such content within twenty four hours from the date of its receipt.

Changes to the Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will post an updated version on this page, unless another type of notice is required by applicable law.